Trust and Safety
Accreditation and Consumer Protection
Trust and safety information for customers of Events Travel
With travel-tech seemingly taking over the world, it’s easy to get caught up in something that’s not quite right online and even offline. Are they properly accredited or insured? Can they be trusted? What does that even mean?
The Australian Travel Industry was deregulated in 2014 and the Travel Compensation Fund was made redundant (you will still see companies displaying their out of date TCF number). This deregulation has opened the flood gates for new entrants in the market causing customer confusion, false promises and occasionally things do go wrong for travellers (we’ve seen this first-hand and have bailed out customers who have been left without confirmed travel services after paying big dollars to rogue companies and not receiving a thing). Now it’s more important than ever to use a trusted, accredited and transparent company.
We try to be as transparent as possible by displaying our accreditation, reviews and services clearly online and will happily discuss anything with you directly or over a public forum. Sadly not all companies share these values. We look forward to helping you travel soon and hope you will feel confident and assured that you have made the right choice.
ABN & ACN
Australian Business Number: 7706 1223 998
Australian Company Number: 061 223 998
IATA stands for International Air Transport Association. They regulate the air transport industry to promote safe, reliable, secure and economical air travel. IATA audits agents, such as ourselves to ensure standards and safety measures are met. From our side, it means we are independently audited and endorsed to provide and ticket airfares around the world, something most travel companies do not have. Find out more.
AFTA stands for Australian Federation of Travel Agents. They are the highest industry body that has represented travel agents since 1957 in Australia. AFTA seeks to enhance professionalism through representation, education, training, support and administration of the ATAS scheme. AFTA has a state and federal role as a watchdog in the Australian Travel Industry and only permit companies that meet a certain criteria to join. This accredited is not available to most travel companies.
ATAS stands for AFTA Travel Accreditation Scheme. Administered by AFTA, the ATAS sets the benchmark of quality within the travel industry. It’s hard for agencies to become members due to strict requirements meaning membership is a fantastic mark of quality and we wear ours with pride. If you book with an ATAS accredited agent it means you’re in good hands and can travel with complete confidence. Most travel companies do not meet the ATAS requirements.
ASTA stands for American Society of Travel Agents. Founded in 1931, ASTA is the world’s largest association of travel professionals and aims to facilitate the business of selling travel through effective representation, shared knowledge and enhancement of professionalism. ASTA members act behind a code of ethics and demonstrate expert knowledge within the travel industry and in particular travel within the United States of America. Most travel companies in Australia do not hold this accreditation.
IAGTO stands for International Association of Golf Tour Operators. IAGTO is in place to promote the implementation of best practices within the golf tourism industry and to generate and improve golf travel worldwide. Most travel companies do not have access to this accreditation.